Friday looked to be like any other day.
I got up, had breakfast, and left the house around 8:30 for a day of meetings. We had planned on having another couple over for dinner that night and a day trip with our son on Saturday. About noon, Patty called me saying she had a pain in her abdomen since getting up and it was getting worse. I asked her if she wanted me to come home. She told me she didn’t need me home, but that we should probably cancel dinner in the event she had something contagious. I was out for a few more hours and came home to her sitting on the couch, saying the pain wasn’t going away. Her temperature was 101. We talked to a tele nurse who suggested it might be an infection and that we should go to urgent care. After a short wait we got checked in. The pain continued on, now accompanied by nausea. They ran blood tests then, after seeing the results, decided to do a computed tomography (CT) scan of her abdomen. What did the blood tests reveal? Why the CT scan? What were they looking for? What’s going on? These questions raced through my mind as they took Patty away for the scan. About ten minutes later she came back, where we sat and waited for about two hours; Patty’s pain stubbornly persistent along with the nausea. Then the doctor came in.
“There’s some stuff going on,” she said as she came into the room. In that moment I don’t know how many thoughts went through my head. “It’s appendicitis,” she said. “We’re going to keep you here overnight and get you in for surgery in the morning. Pretty routine.” A huge wave of relief came over me. Certainly, the fact that Patty was going to need surgery wasn’t good news, but on the spectrum of bad news in my head this was about the best bad news we could have gotten. She stayed overnight, then around 1:30 in the afternoon went in for a laparoscopic appendectomy, where they made three small incisions in her abdomen and, using telescopic rods and a video camera, removed the angry appendix. We were back home by 5:30PM, only four hours after the surgery, where she began her recovery.
I am writing this on Sunday, the day after her surgery. She is resting comfortably and has eaten, showered, and put on her makeup. I am so thankful that it wasn’t more serious and that she is going to be back to normal in no time. What the events of the last couple of days did remind me of, though, was two words that we as leaders need to remember:
In my career I’ve had plenty of times where I thought the whole world was crashing around me. Whether it be a slipping (or failed) project, difficult issue with an employee, or totally unforeseen issue that consumed my time, in nearly every circumstance the crisis was dealt with and didn’t impact my long-term career trajectory. I’ve had a number of times in my career where I was “reminded” that what I was dealing with was minor in comparison to major life issues such as losing a loved one. Losing my sister to cancer at age 54 was a massive wake-up call to calibrate the crisis of the day and keep perspective on problems we deal with.
Now I’m not saying that we as leaders should be tone deaf when problems arise; by all means we need to address issues and not put our heads in the sand. What great leaders do, though is address issues focused and deliberately without creating additional stress along the way.
Through my career I’ve learned to ask myself three questions to help me keep perspective when dealing with issues:
- Will the crisis impact me in the future or will I have long forgotten about it a year from now?
- Will someone be harmed in any way because of the crisis?
- How does this crisis compare with things like sickness or losing a loved one?
As leaders, it’s easy to get consumed by the crisis du jour and allow it to wreck your day. My ask to you is that you keep things in perspective and ask yourself the three questions when you’re dealing with you next crisis. Hopefully it will give you some peace that, while the crisis is important, it may not be as earth-shattering as it feels in the moment.